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Shipping & Returns

Shipping & Returns

SHIPPING

How much does shipping cost?

We like to make shopping affordable! We ship for a Flat Fee of $5.99 per order (Domestic USA, Alaska, and Hawaii only; shipping to Canada will vary). That's right! Not per item, price or weight; it's $5.99 for the whole kit and caboodle.

So it looks like this: 

If you order $6.00 worth of items, shipping costs $5.99. 

If you order $60.00 worth of items, shipping still costs $5.99. 

All orders are sent via either USPS or UPS.

How long does it take to fulfill my order before it ships?

If your order is placed by 12PM (noon) EST, Monday through Friday, then it will be shipped out that day; otherwise it gets shipped out the very next business day. 

How long does it take for my order to get to me once it ships?

For standard shipping we use USPS or UPS, based on the size and weight of the order. Estimated transit time for the continental USA is 3-6 business days, on average. How fast the postal service gets it to you depends on where you live in the country. 

Can you get my order to me faster?

We sure can!  If you are itching to start using the pens, for an additional $4.00 we can send your order via USPS Priority 2-3 Day. according to USPS  This service offers fast domestic delivery in 1, 2, or 3 business days based on where your package started and where it’s being sent.  This takes the transit time down to a guaranteed 2 -3 days for $9.99 flat rate shipping per order, but we still have to process and fill the order, so please take that into account.

If your order is placed by 12PM (noon) EST, Monday through Friday, then it will be shipped out that day; otherwise it gets shipped out the very next business day.   

Can I track my order?

Yes we send you tracking information via email, with your shipment confirmation (email address is required during ordering to enable this).

Do you ship internationally? 

Currently we only ship to the USA and Canada. Please click here to find out if Chameleon Pens are available in your country.

 I live in Canada. Can you ship to me? What does it cost? How long does it take?

Yes,  We do ship to Canada! For international shipping we have to charge by weight.

For up to 1 Ib -$9 - Each 5 packs weigh 1/2 pound 

For up to 2 Lb -$15 - The Deluxe Kit weighs 2 pounds

For Up to 3 Lb - $21  

We provide you with tracking, and the delivery time  generally gets to you in 7-10 days.

Please be aware that Canada may charge you additional taxes, customs fees and/or brokerage fees upon delivery. These fees are your responsibility. We have no control over these charges, and can’t predict what they may be. Customs fees and policies are different from country to country, and change periodically. Please consult your local customs office for more information. When customs clearance procedures are required by your country, it can cause delays beyond our delivery estimates.  

With your promotional offers, what is your free shipping limit and where do you ship?

Countries listed below are included in Free shipping promotions:

 Albania

Andorra

Australia

Austria

Belarus

Belgium

Bosnia and Herzegovina

Bulgaria

Canada

Croatia

Cyprus

Czech Republic

Denmark

Estonia

Finland

France

Germany

Greece

Hong Kong

Hungary

Iceland

Ireland

Italy

Kosovo

Latvia

Liechtenstein

Lithuania

Luxembourg

Macedonia (FYROM)

Malaysia

Malta

Moldova

Monaco

Montenegro

Netherlands

New Zealand

Norway

Poland

Portugal

Romania

San Marino

Serbia

Singapore

Slovakia

Slovenia

Spain

Sweden

Switzerland

Taiwan

Thailand

Ukraine

United Kingdom (UK)

United States

Vatican City (Holy See)

 

Minimum order value for free shipping:

 United States - $24.99

Canada - $49.99

UK - £49.99

AU - $84.99

All other countries listed above - €49.99

 

Can I return an Item?  

Yes we want you to be happy with our product. Please click HERE to see our Returns Policy. 

Return Policy (North America)

Thank you for shopping at Chameleon Art Products! We want to make sure that you have a great experience with our pens., so please inspect your order upon delivery. We work hard to produce the highest quality markers, but if something is wrong with yourorder please contact us within 30 days of receipt to issue a refund or replace your product. New, unopened items purchased from our online store can also be returned. To return an order, please have the Order # from your email order confirmation (or the Reference # from the packing slip that you received with your order) available. Then please contact our customer service via email at Help@chameleonpens.comor by calling 1-888-300-3111. We will work with you to issue a Return Authorization Number and returns shipping address. This RA# must be included in your returned shipment